Op12 Privacy Policy — User Information Protection
Op12 takes the privacy of every user in Malaysia seriously. This policy clearly explains how we collect, use, store, and protect your personal information.
Effective date: 1 January 2026. This policy is updated from time to time as required.
What information does op12 collect?
When you register and use the op12 platform, we collect several categories of information to enable services to function properly and securely. The types of information collected include:
Account information
Your full name, email address, phone number, date of birth, and other details provided during registration. This information is used to verify your identity and manage your account on the op12 platform.
Device and browser information
Device type, operating system, browser used, IP address, and login session data. This information helps us identify technical issues and protect accounts from unauthorised access.
Payment information
Transaction details in MYR (RM) including payment methods used, transaction reference numbers, and deposit and withdrawal history. op12 does not store full card numbers or banking passwords — all payment processing is handled through secure, encrypted channels.
Platform usage data
Activity records such as games played, bets placed, session duration, and interactions with platform features. This data helps us understand how users engage with op12 and continuously improve the overall user experience.
How is your information used?
Op12 uses the information collected solely for legitimate purposes directly related to the provision of platform services. Your information is used to:
Ensuring that only the legitimate account holder can access and manage their account.
Securely and accurately managing MYR deposits and fund withdrawals.
Helps resolve account issues, payment queries, and technical problems more efficiently.
Detecting and preventing fraudulent activity, account misuse, and unauthorised access.
Op12 will not use your personal information for third-party marketing without your consent. Any promotional communications from op12 itself can be unsubscribed from at any time through your account settings.
How is your data stored and protected?
User data security is a top priority at op12. We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
All data transmitted between your device and op12's servers is protected by SSL (Secure Socket Layer) encryption, ensuring your personal information and financial transactions cannot be intercepted in transit. Sensitive data such as passwords is stored in encrypted form and cannot be read directly by anyone, including op12 staff.
Sharing information with third parties
Op12 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain circumstances, we may need to share information with:
- Authorised payment processors to securely handle MYR deposit and withdrawal transactions
- Law enforcement or regulatory authorities when required to do so by law
- Technical service providers who assist in running platform operations, bound by strict confidentiality agreements
Every third party we work with is required to maintain data protection standards equivalent to those of op12.
Your rights as an op12 user
As an op12 platform user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:
Right of access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to rectification
If any of your personal information is inaccurate or out of date, you have the right to request a correction. Some basic details can be updated directly in your account settings on the op12 platform.
Right to erasure
You may request account closure and deletion of your personal information, subject to record retention requirements mandated by applicable law. A deletion request will not affect transaction records required for legal compliance purposes.
How to contact us regarding privacy matters
For any enquiries regarding data privacy, access requests, corrections, or deletion of information, please contact the op12 support team by email at: [email protected]. You can also find additional information through FAQ section us. We aim to respond within a reasonable timeframe for every request received.
Changes to this privacy policy
Op12 reserves the right to update or modify this privacy policy at any time to reflect changes in our privacy practices, technological developments, or new legal requirements. Any significant changes will be communicated to registered users via an on-platform notice or through their registered email address.
The effective date shown at the top of this page indicates when the latest version of this policy came into force. Your continued use of the op12 platform following any updates constitutes your acceptance of the revised policy.
We encourage users to review this page periodically to stay informed about how we handle their personal information. If you have any concerns about changes made, please contact our support team at [email protected] before continuing to use the platform.
Still have questions about your privacy?
The op12 support team is here to help. Check our FAQ or log in to manage your account settings.